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Shipping Policy

Shipping Policies:
  1. Shipping Locations: 3D-Planet ships products from our location in Los Angeles, California, to addresses within the United States.
  2. Shipping Methods: We offer standard shipping for all orders, with delivery times typically ranging from 5 to 14 business days after processing. Expedited shipping options may be available at an additional cost.
  3. Shipping Costs: Our shipping fees are calculated based on the weight of the items in your order. The minimum shipping price starts at $30 and increases accordingly as the weight of the package increases.
  4. Processing Time: Please allow 1 to 3 business days for order processing before your items are shipped. You will receive a confirmation email with tracking information once your order has been dispatched.
  5. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
  6. Shipping Restrictions: At this time, we only ship within the United States. We are unable to deliver to P.O. boxes or APO/FPO addresses.
  7. International Shipping: Unfortunately, we do not offer international shipping outside of the United States at this time.
  8. Return Shipment Costs: In the event of a return or exchange, the customer is responsible for covering the cost of return shipment.
  9. Damaged or Lost Shipments: While we take every precaution to ensure that your order arrives safely and on time, we are not liable for any items lost or damaged during transit. If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately so that we can assist you in resolving the issue.
  10. Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
  11. Holiday Shipping: During peak holiday seasons, please anticipate possible delays in shipping due to increased order volume and carrier limitations. We recommend placing your orders well in advance to ensure timely delivery.
If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer service team for assistance. We're here to help make your shopping experience with 3D-Planet as smooth and enjoyable as possible.

Refund Policy

No refunds for customized/made to order products/projects

Cancellation / Return / Exchange Policy

No cancellation/returns/exchange on customized/made to order products/projects
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