Introduction

Welcome to 3dgigs.io, a subsidiary of AZ Technologies LLC. Our platform is a marketplace for custom 3D printing and additive manufacturing services, connecting buyers with makers.

Definitions

• “We”, “us”, or “our”: Refers to 3dgigs.io, part of AZ Technologies LLC.
• “You” or “your”: Refers to the user, either as a buyer or a maker (seller).
• “Products/Services”: Refers to offerings available on our website.
• “Maker”: A seller/vendor providing products/services on 3dgigs.io.

Use of Website

• You must be at least 18 years of age to use our website. You may use our website only for lawful purposes and in accordance with these terms and conditions. You agree not to use our website for any purpose that is unlawful or prohibited by these terms and conditions.

Account Registration and Subscriptions

• Buyers and Makers must register to access certain features and may choose from various subscription plans.
• Subscription details, including any trial versions or free plans, will be clearly outlined on our website.

Quality Assurance

• Makers are expected to adhere to our quality standards and guidelines, ensuring high-quality products and services.

Payments and Commissions

• Payment Processing: All payments for products/services will be processed through the 3dgigs.io platform.
• Withdrawals by Makers: Makers can request withdrawal of their earnings on a per-product/service or frequency.
• Suspension of Withdrawals: We reserve the right to suspend withdrawals on accounts or individual orders in cases of ToS violations.
• Commissions: 3dgigs.io may charge commissions on sales, which can vary based on the maker’s subscription type or the type of product/service sold.

Products and Services

• We do not manufacture, store or ship any of the products listed on our website. All products are provided and shipped by third-party sellers. 
• We are not responsible for any issues or defects with the products, or any damages or losses resulting from the use of the products.

Ordering Process

• When you place an order on our website, you are placing an order with the seller, not with us. We act as an intermediary between you and the seller. 
• The seller is responsible for fulfilling and shipping your order. We will send you an order confirmation email and a shipping confirmation email with tracking information once the supplier has shipped your order.

Pricing and Payment

• All prices listed on our website are in US dollars and are subject to change without notice. You are responsible for paying all fees associated with your order, including the cost of the product, shipping fees, and any applicable taxes and any potential transaction charges for withdrawal requests.

Payment Terms and Conditions

For Buyers:

• Upfront Deposit: When purchasing products or services, you may be required to pay an upfront deposit at checkout. This deposit is part of the total purchase price.
• Future Payment: The remaining balance will be due at a later stage, typically when the seller (Maker) is ready to ship the order.
• Adherence to Payment Schedule: You agree to adhere to the payment schedule as defined in the seller’s application. Failure to complete payments as agreed may result in cancellation of the order and/or other penalties as outlined in our policies

For sellers (Makers):

• Setting Payment Terms: As a seller, you have the option to require an upfront deposit and a future payment for certain product categories, including projects. These terms must be clearly communicated to the buyer at the time of the order.
• Responsibility for Order Fulfillment: You are responsible for fulfilling the order in accordance with the agreed-upon terms, including the timely shipment of the order upon receipt of the final payment.
• Handling of Deposits and Payments: You must handle all deposits and future payments in compliance with 3dgigs.io’s policies, ensuring transparency and fairness in all transactions.
• Makers are expected to adhere to our quality standards and guidelines, ensuring high-quality products and services. Non-adherence to our quality standards and guidelines may constitute terms of service violation.

Membership Subscription

• Joining as a customer is currently free. In order to sell on this platform, you will need to subscribe to one of our Subscription options.
• Subscription Plans: 3dgigs.io offers various subscription plans for sellers (Makers). Details of these plans, including features and pricing, are available on our platform.
• Free Trial Period: Select subscription options may include a free trial period. This allows sellers to experience the subscription services without charge for a limited time, as specified at the time of signing up.
• No Refund Policy: Once a seller subscribes to a paid plan, and following the end of any free trial period, 3dgigs.io does not offer refunds on subscription fees. This policy applies regardless of the usage of the services during the subscription period. 
• Automatic Renewal: Unless canceled by the seller, subscriptions will automatically renew at the end of each subscription period. It is the responsibility of the seller to cancel the subscription if they no longer wish to continue.
• Changes to Subscription Plans: 3dgigs.io reserves the right to modify subscription plans, including pricing and features. Any changes will be communicated to existing subscribers in advance.
• Users may cancel their subscription at any time. They will continue to enjoy subscriber benefits until the end date of their subscription period

Order Returns

• Returns and refunds are subject to the Maker’s policies outlined on their store page
• Non-Returnable Products: Due to the unique and personalized nature of customized products offered on 3dgigs.io, these items are generally not returnable. This includes any products that have been specifically tailored or modified according to a buyer’s specifications.
• No Refund on Customized Orders: As a result of the customization, refunds are generally not available for these products once the order has been confirmed and production has commenced.
• Exceptional Circumstances: In exceptional cases where the product delivered significantly deviates from what was ordered or if it arrives with defects, the buyer may contact the respective Maker to discuss potential remedies, which may include repairs, replacements, or, in rare cases, a refund.
• Buyer’s Responsibility: Buyers are responsible for ensuring that all customization specifications provided are accurate. 3dgigs.io is not responsible for issues arising from incorrect specifications provided by the buyer.
• Dispute Resolution: For disputes related to customized products, buyers are encouraged to use our dispute resolution process.

Order Cancellation and Refunds

• Cancellation Policies: Both buyers and sellers must adhere to 3dgigs.io’s cancellation policies. Specific terms related to order cancellations and refunds, especially in the context of partial payments, will be clearly outlined.
• Refund of Deposits: In the event of a cancellation where a refund is due, the terms of the refund will be in accordance with the seller’s stated policy at the time of purchase, subject to 3dgigs.io’s overarching guidelines.

Shipping

• Shipping times and fees vary by Maker. We are not responsible for shipping delays or issues. Tracking information will be provided once available.

Returns, Refunds, and Disputes

• Returns, refunds and cancellations are subject to the Maker’s policies. You are responsible for contacting the supplier and following their return and refund process. We are not responsible for any returns or refunds
• We offer a neutral dispute resolution process, which may involve third-party professionals and incur additional fees.

Disputes

• Dispute Resolution Process: A neutral dispute resolution process is available, potentially involving third-party experts.
• Fees and Charges: Additional charges for dispute resolution will be communicated upfront.
• Resolution Participation: Users agree to engage in the dispute resolution process in good faith and abide by its outcomes.

Intellectual Property

• All content on our website, including images, text, and logos, is owned by 3dgigs.io or our Makers and is protected by intellectual property laws. Reproduction or use of this content requires our express written permission.

Limitation of Liability

• We do not manufacture or directly ship products.
• We are not responsible for any harm, loss, or damages resulting from the use of products/services sold or acquired through our platform.
• We are not liable for any damages or losses arising from the use of our website or the products offered. We make no warranties regarding the accuracy or reliability of information on our website.

Amendments

• We reserve the right to modify these terms at any time. Continued use of the website after such changes constitutes acceptance of the new terms.

Governing Law and Jurisdiction

• These terms and conditions are governed by and construed in accordance with the laws of Cheyenne, WY, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Cheyenne, WY for the resolution of any disputes.

Contact Information

• Contact us at [email protected] for inquiries.

Acknowledgment and Acceptance

• By using 3dgigs.io, you acknowledge and agree to these Terms of Service.